Terms of Service
Last updated: January 2, 2026
Order of Precedence (What controls if there’s a conflict):
If these web Terms conflict with your signed Master Service Agreement, Service Order, Statement of Work,
or signed addendum, the signed document always prevails and governs your account. This web version is
provided for general reference and does not supersede your executed agreement.
Plain‑English: Your signed contract is the boss. If anything here disagrees with it, your signed contract wins—every time.
0) Definitions & Interpretation
0.1 “Services”.
The cloud communication services we provide, which may include cloud PBX/voice, messaging, faxing, collaboration tools, device/app provisioning, administration portals, analytics/reporting, contact‑center features, and related support or managed services.
The cloud communication services we provide, which may include cloud PBX/voice, messaging, faxing, collaboration tools, device/app provisioning, administration portals, analytics/reporting, contact‑center features, and related support or managed services.
0.2 “Order”.
Any Service Order, Statement of Work, quote, or order form that sets quantities, term, pricing, and service options for your account. Orders may reference these Terms and may include addenda.
Any Service Order, Statement of Work, quote, or order form that sets quantities, term, pricing, and service options for your account. Orders may reference these Terms and may include addenda.
0.3 “Customer Content”.
Data and materials you or your users submit to or generate through the Services (e.g., call recordings you initiate, voicemails, faxes, contacts, messages, configuration data).
Data and materials you or your users submit to or generate through the Services (e.g., call recordings you initiate, voicemails, faxes, contacts, messages, configuration data).
0.4 Interpretation.
Headings are for convenience only. “Including” means “including without limitation.” References to “law” include regulations and industry rules that apply to you or us.
Headings are for convenience only. “Including” means “including without limitation.” References to “law” include regulations and industry rules that apply to you or us.
Plain‑English: These definitions explain what we mean by “Services,” “Order,” and similar terms. They make the rest of the document clearer.
1) Service Scope, Features & Modifications
1.1 Scope.
Subject to your Order and these Terms, we will provide access to the Services, including user/admin portals, provisioning tools, and features you select. We may publish service descriptions or knowledge‑base articles that further explain features or configuration.
Subject to your Order and these Terms, we will provide access to the Services, including user/admin portals, provisioning tools, and features you select. We may publish service descriptions or knowledge‑base articles that further explain features or configuration.
1.2 Feature Evolution.
We may enhance or deprecate features, or launch replacements, if this maintains or improves overall utility, security, or compliance. Material changes that significantly reduce functionality you actively use will be communicated with reasonable notice consistent with your Order.
We may enhance or deprecate features, or launch replacements, if this maintains or improves overall utility, security, or compliance. Material changes that significantly reduce functionality you actively use will be communicated with reasonable notice consistent with your Order.
1.3 Third‑Party Dependencies.
Some features rely on carriers, device vendors, app stores, CRMs, identity providers, and other third parties. Their policies or outages may affect availability or behavior of the Services.
Some features rely on carriers, device vendors, app stores, CRMs, identity providers, and other third parties. Their policies or outages may affect availability or behavior of the Services.
1.4 Service Levels.
Unless specified in an Order or SLA, availability targets are commercially reasonable for business‑class communications. Maintenance may occur during designated windows with advance notice when feasible.
Unless specified in an Order or SLA, availability targets are commercially reasonable for business‑class communications. Maintenance may occur during designated windows with advance notice when feasible.
Plain‑English: Features can change as the platform improves. Some functions depend on outside providers. We aim for strong uptime and warn you before planned maintenance when we can.
2) Support, Maintenance & Professional Services
2.1 Support Hours.
Standard support is available Monday–Friday, 9:00 AM to 5:00 PM Pacific Time (U.S. holidays excluded). After‑hours emergency assistance may be available at then‑current emergency rates.
Standard support is available Monday–Friday, 9:00 AM to 5:00 PM Pacific Time (U.S. holidays excluded). After‑hours emergency assistance may be available at then‑current emergency rates.
2.2 Tickets & Response.
Open support requests via the designated portal or email. We triage by severity, with commercially reasonable response and resolution goals. Complex issues may require temporary workarounds while a durable fix is developed.
Open support requests via the designated portal or email. We triage by severity, with commercially reasonable response and resolution goals. Complex issues may require temporary workarounds while a durable fix is developed.
2.3 Professional Services.
Implementation, custom routing, integrations, migrations, or training may be offered under a separate Order or SOW with defined scope, milestones, and rates.
Implementation, custom routing, integrations, migrations, or training may be offered under a separate Order or SOW with defined scope, milestones, and rates.
Plain‑English: We’re available during business hours and will prioritize urgent issues. Projects beyond normal support are handled through scoped engagements.
3) Emergency Services (E911) & Safety
3.1 Registered Location.
You must register and keep current the physical service address for each phone/line. Using a device at an address different from the registered one can misroute emergency services.
You must register and keep current the physical service address for each phone/line. Using a device at an address different from the registered one can misroute emergency services.
3.2 Power & Connectivity.
VoIP requires continuous power and Internet. Power failures, LAN/WAN problems, or ISP outages can disrupt calling and 911. You are responsible for backup power and alternative access to emergency services.
VoIP requires continuous power and Internet. Power failures, LAN/WAN problems, or ISP outages can disrupt calling and 911. You are responsible for backup power and alternative access to emergency services.
3.3 Compatibility Limits.
Some alarm panels, medical monitoring, elevator lines, credit card terminals, and legacy fax devices may not function reliably over VoIP without special adapters/configuration.
Some alarm panels, medical monitoring, elevator lines, credit card terminals, and legacy fax devices may not function reliably over VoIP without special adapters/configuration.
3.4 Notifications to Users.
You will inform your users and onsite personnel about VoIP 911 limitations and ensure physical labeling on devices/locations where required by law.
You will inform your users and onsite personnel about VoIP 911 limitations and ensure physical labeling on devices/locations where required by law.
Plain‑English: Keep each device’s address accurate. VoIP depends on power/Internet, which can fail. Some old systems don’t play nicely with VoIP.
4) Numbers, Porting & Caller Identity
4.1 Number Assignment.
We may allocate numbers to you from available inventories. Numbers are subject to industry rules and may not be transferable outside of porting processes recognized by carriers.
We may allocate numbers to you from available inventories. Numbers are subject to industry rules and may not be transferable outside of porting processes recognized by carriers.
4.2 Port‑In.
We will use commercially reasonable efforts to port numbers into the Services upon receipt of accurate, complete documentation (e.g., LOA, recent invoice). Porting timelines depend on losing carriers and underlying providers.
We will use commercially reasonable efforts to port numbers into the Services upon receipt of accurate, complete documentation (e.g., LOA, recent invoice). Porting timelines depend on losing carriers and underlying providers.
4.3 Port‑Out.
Upon valid request by a gaining carrier and your authorization, we will cooperate with port‑out in accordance with law. Outstanding fees or contract obligations do not block porting but may still be owed.
Upon valid request by a gaining carrier and your authorization, we will cooperate with port‑out in accordance with law. Outstanding fees or contract obligations do not block porting but may still be owed.
4.4 Caller ID.
Outbound caller ID may display the number and name associated with your line, subject to carrier propagation and local regulations. STIR/SHAKEN and anti‑spoofing rules may affect presentation.
Outbound caller ID may display the number and name associated with your line, subject to carrier propagation and local regulations. STIR/SHAKEN and anti‑spoofing rules may affect presentation.
Plain‑English: We’ll help you port numbers in/out, but timelines are controlled by carriers. Caller ID presentation can vary.
5) Acceptable Use & Messaging Compliance
5.1 Prohibited Uses.
No unlawful, harmful, or offensive content; no harassment; no denial‑of‑service; no network probing; no spam/robocalls; no high‑risk traffic (e.g., auto‑dialed campaigns) without appropriate compliance and approvals.
No unlawful, harmful, or offensive content; no harassment; no denial‑of‑service; no network probing; no spam/robocalls; no high‑risk traffic (e.g., auto‑dialed campaigns) without appropriate compliance and approvals.
5.2 Reasonable Use Policy.
Unlimited or pooled plans are subject to fair/ordinary business use. Excessive or anomalous traffic patterns may be reviewed; we may propose plan changes or apply rate limits consistent with your Order.
Unlimited or pooled plans are subject to fair/ordinary business use. Excessive or anomalous traffic patterns may be reviewed; we may propose plan changes or apply rate limits consistent with your Order.
5.3 10DLC & Consent.
For A2P messaging over local numbers, you must register campaigns/brands as required and obtain clear end‑user consent, honoring STOP/HELP keywords and opt‑out requests promptly.
For A2P messaging over local numbers, you must register campaigns/brands as required and obtain clear end‑user consent, honoring STOP/HELP keywords and opt‑out requests promptly.
5.4 Call Recording & Monitoring.
If you enable recording/monitoring (e.g., whisper/barge), you are responsible for complying with consent laws (including two‑party consent states) and posting required notices.
If you enable recording/monitoring (e.g., whisper/barge), you are responsible for complying with consent laws (including two‑party consent states) and posting required notices.
Plain‑English: Use the system responsibly, don’t spam, and get proper consent for messaging and recording. We may intervene if usage looks abusive.
6) Equipment, Software & Integrations
6.1 Provided Equipment.
Devices/adapters we loan remain our property unless the Order states otherwise and must be returned in good working order at termination; you are responsible for loss/damage.
Devices/adapters we loan remain our property unless the Order states otherwise and must be returned in good working order at termination; you are responsible for loss/damage.
6.2 BYOD & Provisioning.
Bringing your own devices may require supported firmware and configurations. Unsupported devices can experience limited functionality.
Bringing your own devices may require supported firmware and configurations. Unsupported devices can experience limited functionality.
6.3 Apps & APIs.
Desktop/mobile apps or APIs may be offered. API access (if provided) is for internal business use, subject to rate limits and security controls; credentials must be protected.
Desktop/mobile apps or APIs may be offered. API access (if provided) is for internal business use, subject to rate limits and security controls; credentials must be protected.
Plain‑English: Return loaned gear; BYO phones may need specific firmware; protect any API keys.
7) Fees, Billing & Taxes
7.1 Invoicing.
Recurring services are typically billed monthly in advance; usage‑based charges and non‑recurring charges are billed in arrears. Payment is due within thirty (30) days unless your Order states otherwise.
Recurring services are typically billed monthly in advance; usage‑based charges and non‑recurring charges are billed in arrears. Payment is due within thirty (30) days unless your Order states otherwise.
7.2 Overage & Surcharges.
Usage beyond included amounts (calling, messaging, storage, recording, eFax pages) may incur charges at posted rates. Regulatory fees, taxes, and 911 surcharges may apply and are your responsibility unless the Order states otherwise.
Usage beyond included amounts (calling, messaging, storage, recording, eFax pages) may incur charges at posted rates. Regulatory fees, taxes, and 911 surcharges may apply and are your responsibility unless the Order states otherwise.
7.3 Late Payment.
Past‑due balances may accrue late fees and interest at the lesser of the maximum allowed by law or a rate tied to the Prime Rate. Continued non‑payment may result in suspension. Reasonable collection costs/fees are your responsibility.
Past‑due balances may accrue late fees and interest at the lesser of the maximum allowed by law or a rate tied to the Prime Rate. Continued non‑payment may result in suspension. Reasonable collection costs/fees are your responsibility.
7.4 Fee Changes.
We may adjust rates for third‑party pass‑throughs (e.g., carrier tariffs, messaging surcharges) and, unless otherwise committed in your Order, may update service pricing with reasonable prior notice.
We may adjust rates for third‑party pass‑throughs (e.g., carrier tariffs, messaging surcharges) and, unless otherwise committed in your Order, may update service pricing with reasonable prior notice.
Plain‑English: You’re billed monthly; extra usage and government fees may apply. Pay on time to avoid fees and suspension.
8) Term, Renewal, Suspension & Termination
8.1 Term & Auto‑Renewal.
Initial and renewal terms are defined in your Order. Where required by law (e.g., California automatic renewal), we provide renewal notices and opt‑out instructions.
Initial and renewal terms are defined in your Order. Where required by law (e.g., California automatic renewal), we provide renewal notices and opt‑out instructions.
8.2 Suspension.
We may suspend Services for non‑payment, security threats, legal violations, or use that materially harms the network or other customers, after notice where feasible.
We may suspend Services for non‑payment, security threats, legal violations, or use that materially harms the network or other customers, after notice where feasible.
8.3 Early Termination.
Early termination for convenience may require payment of non‑cancellable license balances and, where applicable, a reasonable percentage (“Kill Fee”) of remaining contract value as set forth in your Order.
Early termination for convenience may require payment of non‑cancellable license balances and, where applicable, a reasonable percentage (“Kill Fee”) of remaining contract value as set forth in your Order.
Plain‑English: Some plans auto‑renew with notice. We can pause service for serious problems. Ending early can carry fees.
9) Confidentiality, Security & Data Handling
9.1 Confidential Information.
Non‑public information disclosed by either party must be used only to perform obligations and protected with reasonable safeguards. Exclusions include information already public or independently developed.
Non‑public information disclosed by either party must be used only to perform obligations and protected with reasonable safeguards. Exclusions include information already public or independently developed.
9.2 Security.
We use reasonable administrative, technical, and physical controls appropriate for business‑class communications. You must protect credentials, enable MFA where offered, and follow security best practices.
We use reasonable administrative, technical, and physical controls appropriate for business‑class communications. You must protect credentials, enable MFA where offered, and follow security best practices.
9.3 Backups & Retention.
We maintain operational backups and logs as needed to provide and secure Services. Retention periods vary by data type and legal requirements; see the Privacy Policy for details.
We maintain operational backups and logs as needed to provide and secure Services. Retention periods vary by data type and legal requirements; see the Privacy Policy for details.
Plain‑English: We both keep sensitive info private and secure. Use strong passwords and MFA. We keep what we need to run the service.
10) Intellectual Property & Licenses
10.1 Our IP.
We own the Services, software, portals, documentation, configurations, methods, and related IP. No rights are granted except the limited license to use the Services during your subscription.
We own the Services, software, portals, documentation, configurations, methods, and related IP. No rights are granted except the limited license to use the Services during your subscription.
10.2 Customer Content.
You retain rights in Customer Content. You grant us a limited license to process it solely to provide the Services, meet legal obligations, and protect the Services (e.g., spam/abuse mitigation).
You retain rights in Customer Content. You grant us a limited license to process it solely to provide the Services, meet legal obligations, and protect the Services (e.g., spam/abuse mitigation).
Plain‑English: We own the platform; you own your data. We only use your data to run and protect the service.
11) Warranties, Disclaimers & Limitation
11.1 Warranties.
Each party represents it has authority to enter these Terms. Except as stated in an Order, the Services are provided “as is” and “as available.”
Each party represents it has authority to enter these Terms. Except as stated in an Order, the Services are provided “as is” and “as available.”
11.2 Disclaimers.
We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement to the fullest extent permitted by law. We do not guarantee error‑free or uninterrupted operation.
We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement to the fullest extent permitted by law. We do not guarantee error‑free or uninterrupted operation.
11.3 Limitation of Liability.
We are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits or data. Our aggregate liability will not exceed the amounts you paid for the affected Services in the twelve (12) months before the event.
We are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits or data. Our aggregate liability will not exceed the amounts you paid for the affected Services in the twelve (12) months before the event.
Plain‑English: We’ll act responsibly, but no service is perfect. Our overall financial exposure is capped.
12) Indemnification
12.1 By Customer.
You will defend and hold us harmless from third‑party claims arising from your misuse of the Services, your content, or your violation of law or these Terms, including fees and costs.
You will defend and hold us harmless from third‑party claims arising from your misuse of the Services, your content, or your violation of law or these Terms, including fees and costs.
12.2 Procedure.
The indemnified party will promptly notify the other and allow control of the defense, cooperating reasonably. Settlements require prior written consent not to be unreasonably withheld.
The indemnified party will promptly notify the other and allow control of the defense, cooperating reasonably. Settlements require prior written consent not to be unreasonably withheld.
Plain‑English: If your misuse causes a lawsuit against us, you’ll handle it and cover reasonable costs.
13) Compliance, Export & Anti‑Corruption
13.1 Laws & Industry Rules.
Each party will comply with applicable laws and telecom/industry rules, including anti‑spam, robocall mitigation, STIR/SHAKEN, and 10DLC rules for messaging.
Each party will comply with applicable laws and telecom/industry rules, including anti‑spam, robocall mitigation, STIR/SHAKEN, and 10DLC rules for messaging.
13.2 Export Controls & Sanctions.
The Services may be subject to U.S. and international export controls and sanctions. You will not use or permit access in prohibited jurisdictions or for prohibited end‑uses.
The Services may be subject to U.S. and international export controls and sanctions. You will not use or permit access in prohibited jurisdictions or for prohibited end‑uses.
13.3 Anti‑Corruption.
Neither party will offer or accept bribes or kickbacks in connection with the Services.
Neither party will offer or accept bribes or kickbacks in connection with the Services.
Plain‑English: Follow telecom rules, export laws, and anti‑bribery laws.
14) Publicity, Marks & Feedback
14.1 Use of Marks.
Use of a party’s name or logo requires prior written consent, except to identify the other party as a customer/vendor in a factual, non‑promotional list.
Use of a party’s name or logo requires prior written consent, except to identify the other party as a customer/vendor in a factual, non‑promotional list.
14.2 Feedback.
We may use feedback you provide to improve the Services without restriction or obligation.
We may use feedback you provide to improve the Services without restriction or obligation.
Plain‑English: Ask before using logos in marketing. Suggestions you share can help us improve the product.
15) Notices & Electronic Communications
15.1 Our Notices.
We may send notices to your designated contacts by email, portal, or mail to your billing address. Service messages may appear in the admin portal.
We may send notices to your designated contacts by email, portal, or mail to your billing address. Service messages may appear in the admin portal.
15.2 Your Notices.
Send legal notices to support@voiper.io and to 591 Telegraph Canyon Road, 545, Chula Vista, CA 91910, or as we otherwise designate in writing.
Send legal notices to support@voiper.io and to 591 Telegraph Canyon Road, 545, Chula Vista, CA 91910, or as we otherwise designate in writing.
Plain‑English: Keep contact info current. We’ll use email/portal for notices.
16) General Terms
16.1 Assignment.
Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee assumes obligations.
Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee assumes obligations.
16.2 Subcontractors.
We may use qualified subcontractors and providers; we remain responsible for their performance toward you.
We may use qualified subcontractors and providers; we remain responsible for their performance toward you.
16.3 Force Majeure.
Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, war, strikes, Internet backbone failures), provided reasonable efforts are used to mitigate.
Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, war, strikes, Internet backbone failures), provided reasonable efforts are used to mitigate.
16.4 Severability.
If a provision is unenforceable, it will be modified to achieve intent lawfully; the remainder stays in effect.
If a provision is unenforceable, it will be modified to achieve intent lawfully; the remainder stays in effect.
16.5 No Waiver.
Failure to enforce a provision is not a waiver of future enforcement.
Failure to enforce a provision is not a waiver of future enforcement.
16.6 Entire Agreement.
These Terms and your Orders form the entire agreement regarding the Services, subject to the Order of Precedence at the top of this page.
These Terms and your Orders form the entire agreement regarding the Services, subject to the Order of Precedence at the top of this page.
16.7 Updates to Terms.
We may update these Terms for operational or legal reasons. Where required, we will provide notice and the effective date. Continued use after the effective date constitutes acceptance.
We may update these Terms for operational or legal reasons. Where required, we will provide notice and the effective date. Continued use after the effective date constitutes acceptance.
Plain‑English: We can’t control everything. The contract stands even if a part is fixed or removed. We’ll notify you of meaningful changes.
Privacy Policy
Last updated: January 2, 2026
Plain‑English: This explains what we collect, why we collect it, how we use it, when we share it, how long we keep it, and your choices. It reflects how our phone, fax, and admin tools actually work.
A) Overview & Scope
A.1 Scope.
This Policy covers information we process when providing Services to business customers and their users, and when visitors access our websites/portals.
This Policy covers information we process when providing Services to business customers and their users, and when visitors access our websites/portals.
A.2 Roles.
For most Service data, we act as a service provider/processor to our customers. For website analytics, billing, and account administration, we act as a business/controller.
For most Service data, we act as a service provider/processor to our customers. For website analytics, billing, and account administration, we act as a business/controller.
Plain‑English: Sometimes we handle data on your behalf (processor), sometimes for our own operations (controller).
B) Categories of Data We Collect
B.1 Account & Billing Data.
Business contact details, service addresses, billing preferences, tax IDs, invoices, transactions, and support contacts.
Business contact details, service addresses, billing preferences, tax IDs, invoices, transactions, and support contacts.
B.2 Service & Usage Data.
Call/SMS metadata (time, duration, numbers/IDs), registered E911 addresses, device identifiers, IP/MAC where necessary, and administrative activity logs.
Call/SMS metadata (time, duration, numbers/IDs), registered E911 addresses, device identifiers, IP/MAC where necessary, and administrative activity logs.
B.3 Content You Create.
Voicemails, call recordings you configure to record, faxes, messages, and files you transmit through the Services.
Voicemails, call recordings you configure to record, faxes, messages, and files you transmit through the Services.
B.4 Technical & Diagnostic Data.
Error logs, performance counters, quality metrics (e.g., jitter/packet loss), and monitoring alerts to operate and secure the Services.
Error logs, performance counters, quality metrics (e.g., jitter/packet loss), and monitoring alerts to operate and secure the Services.
B.5 Managed‑IT Documentation (if applicable).
Device inventories, network diagrams, and credentials you provide for administration, stored in access‑controlled systems.
Device inventories, network diagrams, and credentials you provide for administration, stored in access‑controlled systems.
Plain‑English: We collect account basics, technical details to run the network, and any content you choose to store (like voicemails or faxes).
C) Why & How We Use Information
C.1 Service Delivery.
Provision numbers and devices, route calls/faxes/messages, administer user portals, and provide analytics/reporting you enable.
Provision numbers and devices, route calls/faxes/messages, administer user portals, and provide analytics/reporting you enable.
C.2 Safety & Compliance.
Provision E911, authenticate users, prevent fraud/abuse, investigate incidents, and comply with lawful demands.
Provision E911, authenticate users, prevent fraud/abuse, investigate incidents, and comply with lawful demands.
C.3 Billing & Account Admin.
Invoice for services, process payments, manage renewals, and contact you about important updates or planned maintenance.
Invoice for services, process payments, manage renewals, and contact you about important updates or planned maintenance.
C.4 Improvement.
Analyze aggregate usage to improve reliability, features, and performance, using privacy‑respecting methods where feasible.
Analyze aggregate usage to improve reliability, features, and performance, using privacy‑respecting methods where feasible.
Plain‑English: We use data to run the service, keep it safe, bill correctly, and get better over time.
D) Sharing & Disclosure
D.1 911 & Routing Partners.
We share phone numbers and registered addresses with carriers and emergency routing providers to complete calls and route 911 accurately.
We share phone numbers and registered addresses with carriers and emergency routing providers to complete calls and route 911 accurately.
D.2 Vendors & Subprocessors.
We use reputable providers (e.g., carriers, hosting, monitoring, documentation platforms) under agreements that restrict use to delivering the Services.
We use reputable providers (e.g., carriers, hosting, monitoring, documentation platforms) under agreements that restrict use to delivering the Services.
D.3 Legal & Safety.
We may disclose information to comply with law, protect rights and property, or respond to lawful requests. Where legally required, we may report illegal activity observed during managed services.
We may disclose information to comply with law, protect rights and property, or respond to lawful requests. Where legally required, we may report illegal activity observed during managed services.
Plain‑English: We share only what’s needed with trusted vendors, emergency routing, or when the law requires it.
E) Cookies, Analytics & Advertising
E.1 Cookies & Similar Tech.
Our sites may use strictly necessary cookies and, with consent where required, functional/analytics cookies to understand usage and improve experience.
Our sites may use strictly necessary cookies and, with consent where required, functional/analytics cookies to understand usage and improve experience.
E.2 Do Not Track.
We currently do not respond to browser “DNT” signals due to industry standards variability.
We currently do not respond to browser “DNT” signals due to industry standards variability.
Plain‑English: We may use basic cookies for the site and analytics to improve it.
F) Security, Retention & Data Location
F.1 Safeguards.
We apply reasonable administrative, technical, and physical measures (e.g., encryption where appropriate, access controls, logging) to protect data.
We apply reasonable administrative, technical, and physical measures (e.g., encryption where appropriate, access controls, logging) to protect data.
F.2 Retention.
We keep information as long as needed to provide Services, meet legal/contract obligations, resolve disputes, and enforce agreements; then delete or anonymize it under our policies.
We keep information as long as needed to provide Services, meet legal/contract obligations, resolve disputes, and enforce agreements; then delete or anonymize it under our policies.
F.3 Locations.
Processing typically occurs in the United States and in other jurisdictions where our providers operate. Appropriate safeguards are applied where required.
Processing typically occurs in the United States and in other jurisdictions where our providers operate. Appropriate safeguards are applied where required.
Plain‑English: We protect data, keep it only as long as needed, and primarily process it in the U.S. (and where providers run systems).
G) Your Choices & Rights
G.1 Access & Correction.
Admins may access/update account information in the portal or by contacting us at support@voiper.io.
Admins may access/update account information in the portal or by contacting us at support@voiper.io.
G.2 Marketing Preferences.
You may opt out of non‑essential marketing emails by using unsubscribe links in those messages.
You may opt out of non‑essential marketing emails by using unsubscribe links in those messages.
G.3 CCPA/CPRA (California).
To the extent applicable, California residents may request access, deletion, or correction of personal information, and opt out of certain sharing or targeted advertising where applicable. We do not knowingly “sell” personal information as defined by the CPRA. Submit requests to support@voiper.io.
To the extent applicable, California residents may request access, deletion, or correction of personal information, and opt out of certain sharing or targeted advertising where applicable. We do not knowingly “sell” personal information as defined by the CPRA. Submit requests to support@voiper.io.
Plain‑English: You can update info, opt out of marketing, and if California law applies, exercise certain privacy rights.
H) Children & International Transfers
H.1 Children.
Our Services are intended for business use and are not directed to children.
Our Services are intended for business use and are not directed to children.
H.2 Transfers.
When we transfer data across borders, we apply appropriate safeguards in line with applicable law.
When we transfer data across borders, we apply appropriate safeguards in line with applicable law.
I) Changes & Contact
I.1 Policy Updates.
We may update this Policy to reflect changes in our practices or legal requirements. Where required, we’ll provide reasonable notice and highlight the effective date.
We may update this Policy to reflect changes in our practices or legal requirements. Where required, we’ll provide reasonable notice and highlight the effective date.
I.2 Contact Us.
Questions or requests? Email support@voiper.io or call (619) 600-0077. Contract notices should follow your Order’s notice section.
Questions or requests? Email support@voiper.io or call (619) 600-0077. Contract notices should follow your Order’s notice section.
Plain‑English: We’ll let you know about major privacy changes. Reach us anytime for help.
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